> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trivexis.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Trix Guide

> Learn how to use Trix safely and effectively.

Trix is the AI assistant inside Trivexis. It helps prepare work, summarise context, draft customer
communication, and explain what might need attention.

## What Trix Is Good For

* Summarising customer or work context.
* Drafting follow-up messages.
* Preparing talking points before a call.
* Explaining why something appears in Brief, Inbox, or Needs you.
* Helping you move from information to a reviewed next step.

## Drafts And Approval

Trix is designed around human control. Customer-facing communication and important operational work
should be reviewed before it is sent or actioned.

| Stage    | What happens                                          |
| -------- | ----------------------------------------------------- |
| Draft    | Trix prepares suggested wording or a proposed action. |
| Review   | You check tone, accuracy, timing, and customer fit.   |
| Approval | You confirm the final version or action.              |

## Better Prompts

Good prompts give Trix a job and a constraint:

* "Summarise this enquiry and suggest the next follow-up."
* "Draft a concise reply, but keep it warm and professional."
* "What should I confirm before approving this?"
* "Explain this in plain English for a principal."

<Warning>
  Trix can help prepare work, but your agency remains responsible for customer communication,
  compliance, and final decisions.
</Warning>