Inbox
Inbox is for reviewing communication and customer activity that may need attention. It is the place to understand what has come in, what changed, and what might deserve a response. Use Inbox when you want to:- review customer conversations
- inspect inbound activity
- prepare a follow-up
- ask Trix for a summary before responding
Needs You
Needs you is for work that requires explicit human attention. That can mean a decision, approval, review, or intervention. Use Needs you when you want to:- review a draft before it goes out
- approve or reject a proposed next step
- resolve an item Trix cannot safely complete alone
- handle work that needs judgement from your team
Practical Difference
Inbox helps you understand communication. Needs you helps you clear human-review blockers.If an item appears in Needs you, do not treat it as automatically approved. It is there because a
person should check it.