Trix is the AI assistant inside Trivexis. It helps prepare work, summarise context, draft customer
communication, and explain what might need attention.
What Trix Is Good For
- Summarising customer or work context.
- Drafting follow-up messages.
- Preparing talking points before a call.
- Explaining why something appears in Brief, Inbox, or Needs you.
- Helping you move from information to a reviewed next step.
Drafts And Approval
Trix is designed around human control. Customer-facing communication and important operational work
should be reviewed before it is sent or actioned.
| Stage | What happens |
|---|
| Draft | Trix prepares suggested wording or a proposed action. |
| Review | You check tone, accuracy, timing, and customer fit. |
| Approval | You confirm the final version or action. |
Better Prompts
Good prompts give Trix a job and a constraint:
- “Summarise this enquiry and suggest the next follow-up.”
- “Draft a concise reply, but keep it warm and professional.”
- “What should I confirm before approving this?”
- “Explain this in plain English for a principal.”
Trix can help prepare work, but your agency remains responsible for customer communication,
compliance, and final decisions.
